Privacy Policy

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If you are a Diagon customer or a visitor to our website, this policy applies to you.

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Our responsibilities

• We will inform you, by publishing this Privacy Policy, about how and why we collect, use, process and store your data.
• If how we collect, use, process or store your data changes, we will inform you of the changes by publishing updates to this policy.

Your responsibilities

• Read this Privacy Policy.
• If you are our customer, please also check our Terms and Conditions or any signed agreement between us, as these may contain further details on how we collect and process your data. This Privacy Policy primarily applies to your personal information, so consult your agreement with us to determine how we will handle third party data that you supply to us.
• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to provide us with the data and to allow us to collect, use, process and store it.
• Consult this Privacy Policy periodically to check for updates

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When and how we collect data

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When you visit our web site or use our products or services, we collect data. Sometimes you provide us with data, sometimes data about you is collected automatically

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We collect your data automatically when you:

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Browse any page of our web site, use the chat feature of our web site, request a demonstration, use our products or services, and when you contact us for support, or when you send emails to us.

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You give us your data when you:

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Opt-in to marketing messages, use the chat feature of our web site, request a demonstration, purchase our product, use our products or services, contact us for support, send us emails, and when we call you or you call us.

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Types of data we collect

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Contact details

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Your name, employer, employer’s address, telephone number, and the email address that you provide to us.

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Financial information

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We collect all details of our financial transaction when you place an order through our web site. This may include your bank account number, credit card number and CVV, or debit card details that you provide to pay for our products and services.

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Data from your use of our products and services

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Vendors and funding sources that you identify using our marketplace, including details about products and pricing that may be provided to you.

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Data that identifies you

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Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.

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Data on how you use our web site

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Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

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We do not collect sensitive data

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We do not collect any “sensitive data” (like racial or ethnic origin, political opinions, religious/philosophical beliefs, union membership, genetic data, biometric data, health data, data about your sex life or orientation, or criminal history) except when we have your specific consent, or when the law requires us to. We ask that you not provide us with sensitive data or use our services to process sensitive data.

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Our web site and services are directed to adults

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The Diagon marketplace is a business-to-business service directed to and intended for use only by people who are 18 or older. We do not market to children, and we do not knowingly collect any personal data from any person under 13 years old. Children under 13 should not use our web site or services.

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How and why we use your data

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Data protection laws applicable in some places provide that we can only use your data for certain reasons and when we have a legal basis to do so.

These are the purposes for which we process your data:

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Operating our Products and Services

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Managing your use of our services, login and authentication, remembering your settings, processing payments, hosting, and back-end infrastructure.

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Improving our Products and Services

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Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques using your data.

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Customer support

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Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixes or scheduled downtime.

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To Enforce our Rights

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We may use your data if needed to enforce our rights under this Privacy Policy or any agreements between us.

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Marketing purposes

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We may send you emails and messages about new features, products and services, and content. If you have previously given consent to send you marketing emails, you can withdraw your consent by emailing us at info@diagon.ai.

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Our other obligations

• If you use our services, we act solely as a service provider for you, a business, with respect to personal information.
• We do not sell personal information.
• We do not retain, use, or disclose personal information for any purpose other than for the specific purpose of providing you with our products and services, and we do not retain, use, or disclose personal information for any purpose outside of our direct business relationship with you.
• If you or a consumer whose data you have provided asks for access to their personal data, information about the categories of sources from which it is collected, or information about the categories or specific pieces of personal data, we will cooperate, including by providing the requested information in a portable and, to the extent technically feasible, readily useable format.
• If we are unable to delete personal data for a valid legal reason, we will tell you why, we will only retain the personal data for that reason, and we will delete the personal data after the reason for keeping it no longer exists.
• To the extent that you have submitted your personal data when placing an order, it is necessary for us to hold that data to enable you to use our products and services.

Your privacy rights

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You can decline to provide us with personal data

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If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

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You can turn off cookies in your browser

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You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but the website, the marketplace, and certain services will not work effectively.

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You can ask us not to use your data for marketing

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We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at info@diagon.ai.

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You have the right to know what information we have about you.

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This includes the right to ask us to provide information about:

• the types of data we collect
• why we collect it
• how we use it
• which third parties may have access to it
• how long the data will be stored or the criteria used to determine that period

Email info@diagon.ai to inquire about what information we have. We will do our best to provide you with the information within one month of your request.

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You may ask us to correct any inaccurate personal data about you

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Email info@diagon.ai to ask us to correct inaccurate information. We will do our best to make the requested changes to your information within one month of your request.

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If you have a concern about how we are using your data

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Please email info@diagon.ai if you have a concern about how we are using your data, so that we can try to address your concerns.

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How secure is the data we collect?

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We use physical, electronic, and managerial measures to safeguard and secure the information we collect.

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Please remember that:

• You provide personal data at your own risk;
• no data transmission is guaranteed to be 100% secure
• You are responsible to protect your username and password
• If you believe your privacy has been breached, please contact us immediately at info@diagon.ai

How long do we store your data?

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We will delete and stop actively using any personally identifiable information about you or any individual who has requested that their information be removed, promptly after you ask us to do so. We may store data that is not personally identifiable information for longer periods.

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Third parties who may receive your data

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Sometimes we may need to share your data with third parties. Your data is shared with third parties only when necessary and according to the safeguards and good practices detailed in this Privacy Policy, but third parties’ use and processing of your data will be governed by those companies’ privacy policies.

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Cookies

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We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with our site or our services. These may be “session” cookies meaning they delete themselves when you leave our site, or “persistent” cookies which do not delete themselves and help us recognize you when you return so we can provide a custom experience.

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Blocking cookies

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You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that if third parties use cookies, we have no control over how those third parties use those cookies.

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Integrated or linked third party services

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The Diagon platform operates networks that connect various parties that wish to do business with each other. When you use these networks, both Diagon and other users and third parties are independently responsible for maintaining personal information about users of our platform. If you are a customer oru ser of one of our customers and would no longer like to be contacted by Diagon, please contact the customer that you interact with directly. Diagon may have no direct relationship with the individuals whose personal data we receive through these networks. An individual who seeks access or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the user’s employer or other responsible organization, in addition to following the procedures in this Privacy Policy. Diagon is not responsible for information or data in the possession of these third parties, regardless of how such data was obtained. Please consult the third parties’ privacy policies to learn how they may use or disclose your information. You may be contacted directly by these third parties.

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For residents of the EU

• If you are a resident of the EU, we act as the “data controller” (as that term is defined in the European General Data Protection Regulation, or GDPR) of personal data. This means we determine how and why your data is processed
• We process data in the United States and third countries outside of the EU that are not the subject of an Adequacy Decision (as those terms are defined in the GDPR). By submitting your personal data, you agree that we can transfer, process, and store your personal data anywhere in the world.

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Changes to this policy

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If this policy changes, we will post any changes on this page. We are not obligated to notify you of any updates, so please check back to ensure that you are made aware of any changes.

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